Last updated: September 2026

These Terms & Conditions ("Terms") govern the use of services provided by Global Relocation Packers & Movers ("we", "us", "our") to any individual or organisation ("customer", "you") who books a service with us. By requesting a quote, confirming a booking, or using our services in any way, you agree to be bound by these Terms.

1. Our Services

We provide household and office relocation, packing and unpacking, loading and unloading, vehicle transportation, courier services, local goods shifting and storage services. The exact scope of services for your booking will be confirmed in your quotation.

2. Quotations & Pricing

Quotations are based on the information provided by the customer at the time of enquiry, including the volume of goods, distance, access conditions and any special requirements. The final price may vary if the actual volume of goods, distance, or services required differ from what was originally shared with us. Any such changes will be communicated to you before additional charges are applied.

3. Booking & Confirmation

A booking is considered confirmed once the customer agrees to the quotation and a moving date is scheduled with our team, whether verbally, in writing, or through our website. We recommend booking in advance, especially during weekends and month-ends, to secure your preferred date.

4. Cancellations & Rescheduling

Customers may cancel or reschedule a booking by informing us as early as possible. While we do not charge a fee for reasonable advance notice, cancellations made shortly before the scheduled move may be subject to a cancellation charge to cover costs already incurred, such as vehicle and manpower arrangements.

5. Customer Responsibilities

The customer is responsible for:

Providing accurate information about the goods to be moved, including size, weight and quantity.
Disclosing any hazardous, illegal, perishable or prohibited items in advance.
Ensuring someone is available at both the pickup and delivery locations on the scheduled date.
Settling payment as per the agreed terms before or upon completion of the service.

6. Prohibited Items

We do not transport hazardous materials, flammable substances, illegal goods, live animals, plants, perishable food items, or cash and jewellery of high value unless specifically agreed to in advance in writing.

7. Packing Material & Handling

Where packing is included in your service, we use quality packing material suited to the nature of the goods. Items packed by the customer themselves are moved on an "as is" basis, and we cannot be held responsible for damage to self-packed items unless caused by our direct negligence during handling or transport.

8. Insurance & Liability

Optional transit insurance is available for household goods, office equipment, vehicles and stored items, and we encourage customers to opt for coverage suited to the value of their belongings. In the absence of insurance, our liability for loss or damage is limited as permitted under applicable law and any liability terms agreed to at the time of booking. Claims for damage must be reported to us in writing within a reasonable time after delivery.

9. Delays

While we make every effort to complete moves within the estimated timeframe, delivery timelines may be affected by factors outside our control, including traffic, weather conditions, permits, or circumstances at the pickup or delivery location. We will keep you informed of any significant delays.

10. Storage Services

Goods placed in storage remain the responsibility of the customer for insurance purposes unless separate storage insurance has been arranged with us. Storage charges are billed as per the agreed duration, and retrieval requests should be made with reasonable advance notice.

11. Payment Terms

Payment terms, including any advance payment, will be communicated at the time of quotation. We accept cash, bank transfer, UPI and other commonly used payment methods as confirmed with our team.

12. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations due to events beyond our reasonable control, including natural disasters, strikes, government restrictions, road closures or other similar circumstances.

13. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services or legal requirements. The updated Terms will be posted on this page with a revised "Last updated" date.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, and any disputes arising out of or in connection with our services shall be subject to the jurisdiction of the courts in Navi Mumbai, Maharashtra.

15. Contact Us

If you have any questions about these Terms & Conditions, please contact us at:

Global Relocation Packers & Movers
202, Siddhivinayak Siddheshwar Residency, Majkur, Taloja, Navi Mumbai, Maharashtra - 410218
Phone: 9867583677 / 7718076797 / 9812083541
Email: globalrelocation70@gmail.com